Call +91-8800661500suhasnastore@gmail.com

ORDERS

• Do you have a International shipping services?

No , Presently we are only available in India. But we can arrange a special case for you if our designed is liked by you.

• How do I confirm my order?

Once we receive your order and your payment is successful, we will send you a confirmation email with product details, along with the order value, shipping charges and delivery address. In case of cash on delivery we will send you status along with mail/message/call.

• How many days you take to deliver an order?

We will take 1 week to deliver

• When and how can I cancel an order ?

You can cancel your order before it leaves our Warehouse (reaches the "Order shipped" state). You can do so by calling us with the order number.

• How will my item be packaged?

All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.

• What should I do if I find my product has been opened or tampered with upon delivery?

If you feel the package has been tampered or opened, do not accept it from the courier. Call us immediately on our helpline number.

• How will the delivery be done?

We process all deliveries through many reputed couriers on our panel. Our systems are extremely effective to automatically pick up the best suited shipper for your area. However, for certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.

• I got a wrong product?

If you get wrong product you can raise a refund/exchange of that product through Email/Call.

• I did not receive full order? / Order is Incomplete?

We always send order combined from our side. If you still face partial order issue. Raise a complain through your order detail. We will look into the matter and will deliver you your incomplete product.

• Order status says delivered, but I have not received the order

Drop a mail to suhasnastore@gmail.com with your order number, we will check with the courier partners and get back to you within 24 hours.

REFUND

• I want money back

To get your money back, please raise the return request through Email/Call by confirming related issue with order.

• I paid cash on delivery. How would I get my refund

We will refund to your bank account. We will take the bank details via email.

• How product will be taken back if I raise a refund?

Once refund is raised you have to send product through standard courier services. Once we receive our product back we will refund your money to your bank account.

RETURN

• What is your Return Policy?

1. You can return any product that you have received as long as - customer invoice - all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered. - and is unused / original condition 2. Damaged/Defective/Wrong Product: You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. 3. Any Other Returns: You must inform us of your intention to return the item to us (within 5 days, including weekends) and of delivery of the product.

• I want to return a product (that I have already received it)?

You need to make sure that you inform us of your intention to return the item to us and ensure that the product(s) reaches us within 7 days of delivery of the product.

• How quickly will I get the refund?

15 days from the point that you return the product to us.

OTHER QUESTIONS

• Are the products I purchase on Suhasna.com covered by a warranty / guarantee?

At Suhasna.com, we work hard to select only reputable brands / shops and vendors for you. If they offers a Warranty on a product, we pass on the same to you. For most product lines however, there are no manufacturer's warranty - and it is like buying a product. Its exactly the same as if you were buying products in a shopping mall or from local shops

• Does Suhasna.com deliver internationally?

Suhasna.com doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India.

• Is there a difference between what I see and what I buy?

With Suhasna.com, what you see is what you get. We work hard on photographing images as is. Our content team gives you an elaborate description of the product with detailed specifications of each item. Our sourcing team makes sure to send out products that meet the Suhasna.com aesthetic and stringent quality standards. If despite this you don’t fall in love with what you get, give us a call within 5 days to book a return.